Shipping Rates and Policies

Effective Date: 1^st September 2025.
Business Name: SAVERS EMPORIUM ENTERPRISES
Website: www.saverselectricals.co.ke
Delivery avenues: Bolt boda, Uber boda, various Sacco parcel companies and Fargo courier.

We aim to ensure fast, affordable, and secure delivery of your Solar, AC, and DC products across Kenya. Our various logistics avenues enable us to provide timely door-to-door and station-to-station delivery services nationwide.

Delivery Coverage (Kenya)

We deliver across all major towns and cities in Kenya, including:

• Nairobi
• Mombasa
• Kisumu
• Nakuru
• Eldoret
• Thika
• Meru
• Nyeri
• Kakamega
• Kisii
• And more…

If you’re in a remote area, contact us to confirm delivery options before placing your order.

Shipping Rates

Shipping charges depend on:

• Delivery location (distance from Nairobi or your dispatch centre)
• Package size and weight
• Urgency (standard or express)

Typical Rates:

Final shipping fees are confirmed at checkout or invoiced after order confirmation. For bulk orders, we offer custom quotes.

Delivery Timelines

Standard Delivery:

• Nairobi: Same-day or next-day delivery
• Other major towns: 1–2 business days
• Remote locations: 2–4 business days (depending on accessibility)

You will receive an SMS/call from Hail Rider once your parcel is out for delivery or ready for pickup.

Order Processing

• Orders are processed within 24–48 hours after payment confirmation.
• Orders placed on weekends or public holidays will be processed the next business day.

Tracking and Updates

• Once dispatched, we will send you your tracking information and expected delivery date.
• You can also call our office for delivery status updates.

Delivery Options

We offer two main delivery methods:

• Door-to-Door Delivery: Direct to your home, office, or site
• Pickup at courier Station: For areas with limited door delivery coverage or faster access

Let us know your preferred option at checkout or during order confirmation.

Damaged or Missing Items

Please inspect your package upon delivery.

If you receive a damaged item:

1. Notify the rider immediately and note the damage on the delivery form.
2. Contact us within 24 hours with photos and your order details.

We will arrange for a replacement or refund based on our Return Policy.

Shipping Restrictions

We currently do not ship to:

• P.O. Boxes
• International locations (unless previously arranged)
• Hazardous or restricted zones (contact us for clarification)

Bulk & Custom Orders

For large equipment such as we arrange customized freight delivery Contact us directly for a quote and coordination.

Contact Us

For any shipping questions, bulk delivery quotes, or issues:

SAVERS EMPORIUM ENTERPRISES
Phone: +254754 717 717
Email: sales@saverselectricals.co.ke
WhatsApp: +254 753 717 717
Pickup Location: Signage Arcade, Shop no. G-04, Duruma Rd.
Website: www.saverslectricals.co.ke