Refunds and Return Policy

Effective Date: 1^st September 2025.
Business Name: SAVERS EMPORIUM ENTERPRISES

We want you to be fully satisfied with your purchase. If you’re not completely happy with your product, please review our policy below to determine eligibility for a return, refund, or exchange.

Eligibility for Returns

You may return most new, unused items within [15/30] days of delivery, subject to the following conditions:

• Item must be in original, unused condition
• Must be in original packaging, with all manuals, accessories, and documentation included
• Must be accompanied by proof of purchase (receipt, invoice, or order confirmation)
• Return must be authorized in advance via email or phone

Non-Returnable Items

The following items cannot be returned:

• Custom-built or special-order products
• Products that have been installed or used
• Items not in original packaging or missing components
• Items marked as “final sale” or “non-refundable”
• Electrical components that have been opened or tampered with (for safety reasons)

Return Process

To initiate a return:

1. Contact us at [Your Email Address] or [Your Phone Number] with your order number and reason for return.
2. If approved, you will receive a Return Authorization Number (RMA) and return instructions.
3. Package the item securely and include the RMA number.
4. Ship the item to:
   SAVERS EMPORIUM ENTERPRISES
   SIGNAGE ARCADE, SHOP NO. G-04,DURUMA RD.

Note: Unauthorized returns or those received without an RMA may be rejected.

Restocking Fee

A [10–25] % restocking fee may apply to eligible returns, depending on the product type and condition upon return. Custom orders may incur a higher restocking fee or be non-refundable.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within [5–10 business days]
• Refunds will be issued to the original payment method
• Shipping costs are non-refundable

Exchanges

We only replace items if they are defective or damaged on arrival. Please contact us within [48 hours] of delivery to report damaged or incorrect products.

Shipping Costs

• Return shipping costs are the responsibility of the customer, unless the item was defective or incorrectly shipped.
• For your protection, we recommend using a trackable shipping service and purchasing shipping insurance.

Damaged or Defective Items

If your item arrives damaged or defective:

• Notify us within 48 hours of delivery
• Provide photos of the damage/defect and the packaging
• We will work with you to arrange a replacement, repair, or refund

Contact Us

For returns, exchanges, or refund inquiries, contact:

SAVERS EMPORIUM ENTERPRISES
Email: Info@saverselectricals.co.ke
Phone: +254753 717 717
Website: www.saverselectricals.co.ke
Returns Dept Address: SIGNANGE ARCADE, SHOP NO. G-04, DURUMA RD.